Exchange Policy

If a piece arrives with a fault, is not what you ordered, or was not made to your bespoke specification, we exchange it. Here is the process.

When we exchange

• A fault in materials or workmanship, noticed within 30 days of delivery.
• The wrong item, size or fabric was delivered.
• The piece was not made to the specification on your order.

How it works

• Contact us within 30 days of delivery by email or telephone with your order number. The sooner the better, so we can act quickly.
• Send photographs or a short video of the issue so the workshop can see it.
• We collect the piece from your home; you do not need to dismantle it.
• Exchanges are scheduled on working days, Monday to Friday, alongside our delivery rounds, and a replacement is made and delivered as a priority.

We take responsibility for damage that happened before delivery. Please check the piece with the delivery team on arrival. Fabric and finish colours are matched as closely as possible; natural variation between dye batches is not a fault.

Email yorkshireinteriorsandhome@gmail.com or call +44 7306 303720. Full terms: Returns and refunds policy.