Refund policy

Our Promise to You: Quality, Care and a 5-Year Guarantee

At Yorkshire Interiors, we take pride in creating quality furniture that is made to last. Every order matters to us, and we want every customer to be happy with their purchase, confident in the quality of their furniture and supported throughout their experience with us.

Made to Last

We stand behind the quality of our products with a 5-year guarantee against structural faults, in accordance with our guarantee terms. If a covered structural fault occurs, we will arrange for the affected item or component to be repaired or replaced, subject to the guarantee terms and your statutory rights.

We are confident in the durability of our furniture and the care that goes into its construction. Our aim is to provide furniture that you can enjoy for years to come.

Our Commitment to You

We understand that purchasing a bed is an important investment. That is why we are committed to providing a personal, helpful and reliable service, from placing your order through to delivery and beyond.

If your bed arrives with a structural fault, please contact our team so we can assess the issue and agree on the appropriate resolution. Our preferred approach is to repair or replace the affected item or component wherever appropriate. If you are legally entitled to a refund, your statutory rights will always be respected.

For eligible returns and refunds, we will arrange collection where required and confirm the applicable refund arrangements. Refunds will be processed within the time limits required by law and the terms applicable to your order.

Made to Order

Our furniture is made to order, and we begin preparing your purchase following confirmation of your order. If you need to discuss a change or cancellation, please contact us as soon as possible. Whether cancellation is possible depends on the type of order, its stage of production and your statutory rights.

We're Here to Help

We believe great customer service means being available when you need us. If you have any questions about your order, need advice or have concerns about your furniture, our team is here to help.

Call our Yorkshire Interiors team on 07306 303720.

We take pride in our products, value every customer and want you to feel confident choosing Yorkshire Interiors. Our commitment is simple: quality furniture, personal service and support you can rely on.

Mattresses: the 60-night trial

Every mattress in our collection carries a 60-night home trial. Sleep on it. If it is not right, contact us within 60 nights of delivery. We will first confirm that the mattress is eligible for return, then work out the collection charge from the courier route to your address and tell you what it is. The charge is paid by you in full, upfront, before we arrange collection; it is not deducted from your refund. Once we have received payment, we arrange collection with our own couriers, so you do not need to book one. We then arrange an exchange for another mattress in the collection or a full refund of the mattress price. If the mattress is faulty, damaged or not as specified, collection is at no cost to you and your statutory rights apply. Please use a mattress protector during the trial; a mattress that is soiled or damaged cannot be taken back.