Refund policy

Every bed and headboard we sell is made to order in our Batley workshop, to your size and fabric. That shapes what we can and cannot take back. This page sets it out plainly. Your statutory rights are not affected by anything here.

Something is wrong with your order

If a piece arrives damaged, faulty, or not as you specified, tell us within 30 days of delivery and we will put it right: repair, replacement or a full refund, at no cost to you. Photographs help us act quickly. We collect from your home; you do not need to dismantle anything.

Made-to-order beds and headboards

Because each piece is built to your specification, we cannot accept a change-of-mind return once making has begun. You may cancel free of charge at any point before we start cutting your frame; contact us as soon as you can and we will confirm where your order is.

Mattresses: the 60-night trial

Every mattress in our collection carries a 60-night home trial. Sleep on it. If it is not right, contact us within 60 nights of delivery and we will arrange collection and an exchange for another mattress in the collection or a full refund. Please use a mattress protector during the trial; a mattress that is soiled or damaged cannot be taken back.

Everything else

Items that are not made to your specification, such as accessories, may be returned within 14 days of delivery in unused, resaleable condition and original packaging. Return postage is at your cost unless the item is faulty or we sent the wrong thing. Fabric swatches are complimentary and yours to keep.

Refunds

Once a returned item has been received and checked, we refund to your original payment method within 7 to 10 working days and confirm by email.

How to reach us

Email yorkshireinteriorsandhome@gmail.com with your order number, or call +44 7306 303720. Yorkshire Interiors, 21-23 Knowles Road, Batley, West Yorkshire WF17 7RR.